We have visited Roatan annually since first falling in love with the island and its people in 2004. When we finally could fulfill our dream of owning property on the island, we asked friends of ours, longtime Roatan residents, who they would recommend as a real estate agent. We were told Mike Carter was our man. It wasn’t long before we realized why Mike was so eagerly recommended, not only by our friends, but by many postings on an internet newsgroup as well. Mike’s professionalism shone through during every step of our home purchasing adventure.
After an almost-instant response to our initial email of introduction, Mike disseminated our vision, needs and tastes and arranged for a tour of properties to take place during our recent visit. During that tour Mike’s vast insight into the island’s real estate market, as well as island life in general became apparent. His honest assessment and thorough knowledge of each property was very helpful in our narrowing a long list to just two properties.
Having headed back to the U.S. we then weighed the pros and cons of each of the prospective properties. Numerous email messages sent to Mike asking questions about the properties’ more specific peculiarities were always returned with very quick, thorough responses; a testament to his commitment to excellent customer service.
Mike’s superior communication skills and attentiveness came to the forefront again throughout the negotiating and closing phases of our real estate purchase. Without being on the island, we were quite reluctant to believe that the purchasing process could be as easy as we had been told. Yet Mike’s quick and patient responses to our multitude of emailed concerns were very reassuring and put us at ease.
Quite frankly, we do not believe that there could possibly be a real estate agent on Roatan that comes close to meeting the high standards of customer service that Mike Carter has set. His superior professionalism, hard work and diligent attention to customers’ needs allow us to wholeheartedly, and unconditionally add our recommendation of his already long list of positive references.